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Customer Relation Management

 

Customer Relationship Management, or CRM, refers to a business model for managing an organization’s relationships, or interactions, with their customers, clients, partners, or sales prospects. This business model generally involves activities associated with finding, attracting, winning, supporting, and servicing a customer’s needs.

Objectives

In this program you will learn how to develop superior service and products that meet your customers’ needs. You will also learn ways of enhancing marketing towards the most profitavle customers and improve efficiency by providing support and services to customers online. Another important outcome of this training is the aquiring of anticipating future business needs skills, which are based on data on historic sale and service trends. Finally, you will learn how to increase your customer base.

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