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Soft Skills

Interpersonal Skills

This training course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Delivering Constructive Criticism

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. When management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.

Employee Motivation

This manual is designed to show participants the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.

Negotiation Skills

This training course will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

Social Media in the Workplace

Companies should examine how social media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity. This course will focus on the basic building blocks of social media and the different ways they interact and perform.

Call Center Training

A well-trained Call Center is the heart of any operation. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal. 

Secretarial Training

Secretarial duties include answering and directing phone calls, writing emails, filing papers, photocopying, welcoming and greeting clients, and assisting office executives. Other duties are scheduling appointments, dealing with payments, and preparing official documents. Acquiring all skills perfectly will help you to achieve a successful career in this field.

Meeting Management

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression.

Time Management

This course will show you the best practices for prioritizing tasks, overcoming procrastination, improving your concentration, and dealing with frequent distractions.

Presentation Skills

This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this training course will help you become more efficient and proficient with the skills of providing information to others.

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